Get the app
Write to us from the address you want to use for your licence. Tell us which Synology model you have and roughly how much data it holds, so we can tell you what to expect from the free scan.
If your NAS was just hit
- Stop writing to the NAS: pause sync, backup and photo-upload apps.
- Do not empty the recycle bin and do not delete the encrypted files.
- Keep the NAS off the internet and do not run clean-up or optimisation tasks.
Support, billing and refunds
For help with the software, a billing mistake, or a request under your legal rights, email us with the address you used at checkout and, if you have it, your Paddle receipt number. See also the refund policy.